Return & Refund Policy

Return & Refund Policy

At Auretanvi™, your satisfaction is important to us. We want every pet parent to feel confident when shopping with us. This Return & Refund Policy explains the requirements, process, and guidelines for returns, replacements, and refunds.

1. Return Eligibility

We accept return requests within 30 days after your order has been delivered.

To qualify for a return, items must meet the following conditions:

  • The product must be in its original condition

  • The item must be unused and not damaged

  • The product should include original packaging and accessories when applicable

  • Proof of purchase must be provided

Items that do not meet these requirements may not be eligible for return.

2. How To Request A Return

To begin a return request, please contact our customer support team:

Email:
service@auretanvi.com

Please include:

  • Order number

  • Product details

  • Reason for return

  • Photos or additional information if needed

After reviewing your request, our team will provide return instructions if your return is approved.

Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Incorrect, or Defective Items

Please check your order carefully after delivery.

If you receive:

  • A damaged product

  • An incorrect item

  • A product with a manufacturing issue

please contact us as soon as possible.

Our team will review the situation and work with you to find an appropriate solution.

For faster assistance, please provide photos of the item and packaging when contacting us.

4. Items Not Eligible For Return

Some products may not qualify for returns, including:

  • Used items that are no longer in original condition

  • Personalized or customized products

  • Items damaged due to improper use

  • Clearance or final sale products

  • Gift cards

  • Any non-refundable shipping charges

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

5. Exchanges

If you would like to exchange an item, please contact us first.

In many cases, the fastest way to receive a different product is:

  1. Return the original item following our return process

  2. Place a new order for the replacement item

Our team will assist you throughout the process.

6. Refund Process

Once your returned item is received and inspected, we will send you an update regarding your refund status.

If your refund is approved:

  • The payment will be returned to your original payment method

  • Refund processing may take up to 10 business days

  • Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the processing period, please contact us at:

service@auretanvi.com

7. Return Shipping Information

Customers should contact Auretanvi™ before returning any products.

A return confirmation and shipping instructions must be provided before sending items back.

Please do not ship returns to the original shipping address unless instructed by our support team.

8. Order Cancellation

We begin processing orders quickly to provide faster delivery.

If you need to cancel your order, please contact us within 12 hours after purchase.

Once your order has entered the fulfillment process, cancellation requests may no longer be possible.

9. Customer Support

If you have any questions about returns, refunds, or exchanges, our team is here to help.

Auretanvi™
Maeday Outpost
610 N Hoover St
Los Angeles, CA 90004
United States

Email:
service@auretanvi.com

Thank you for choosing Auretanvi™.
We are committed to making every shopping experience simple, reliable, and enjoyable for you and your pets.