Shipping Policy
At Auretanvi™, we understand that receiving your pet essentials should be a simple and reliable experience. This Shipping Policy explains how we prepare, ship, and deliver your orders with care.
Our Shipping Approach
Auretanvi™ is dedicated to bringing thoughtfully selected pet products to modern pet families.
To provide a wider selection of quality items while reducing unnecessary storage and product waste, some orders may be fulfilled through trusted production partners and fulfillment locations.
This approach helps us:
🐾 Offer carefully selected pet essentials for everyday moments
📦 Maintain efficient order handling and reliable delivery
🌎 Create a more flexible shopping experience for customers worldwide
We appreciate your understanding as we work to deliver products with care and attention.
1. Order Processing & Shipping Costs
Every Auretanvi™ order goes through a careful preparation process before leaving our facility.
Processing Time:
Please allow 2–4 business days for order confirmation, product inspection, packing, and shipment preparation.
During busy periods such as holidays or promotional events, processing may require additional time.
Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.
Any applicable shipping promotions or free shipping offers will be displayed during checkout.
2. Estimated Delivery Schedule
Delivery times may vary depending on your location, shipping carrier, and fulfillment center availability.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Other International Locations | 15–20 Business Days |
Please note that these timeframes are estimates and do not represent guaranteed arrival dates.
Factors such as carrier delays, weather conditions, holidays, or customs processing may affect delivery times.
3. Tracking Your Order
Once your order has been shipped, a confirmation email containing your tracking information will be sent to you.
Please keep in mind:
📍 Tracking details may take 1–3 business days to become active
📍 Shipping updates may appear gradually as your package moves through the carrier network
📍 A lack of immediate tracking movement does not mean your order has stopped moving
Your package remains on its way during transit.
4. International Duties & Taxes
For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.
This means:
• Customers are responsible for any customs charges, import duties, or local taxes required by their country
• Auretanvi™ is not responsible for delays caused by customs inspections or clearance procedures
• Additional fees depend on local regulations and shipping destinations
Customs policies vary by location, so we recommend checking your local requirements when ordering internationally.
5. Order Changes & Cancellations
We begin preparing orders shortly after purchase to ensure efficient delivery.
If you need to update your shipping information or request an order cancellation, please contact us at:
within 12 hours of placing your order.
Once an order has entered the fulfillment process, changes or cancellations may no longer be available.
6. Missing, Lost, or Damaged Packages
We want every Auretanvi™ customer to have a positive shopping experience.
Damaged Items
If your package arrives damaged:
📸 Please contact us within 72 hours of delivery and provide photos of the item and packaging.
Our team will review the information and assist with a suitable solution.
Lost Packages
If the shipping carrier confirms that your package has been lost during transit:
📦 Auretanvi™ will work with you to resolve the issue and arrange an appropriate replacement solution.
Customer Support
If you have any questions about shipping, delivery updates, or your order status, please contact our support team:
Email: service@auretanvi.com
Thank you for choosing Auretanvi™ — we’re excited to bring more fun, comfort, and happy moments to pets and their families.